Article 1 – Legal notices

These General Conditions of Use and Sale (hereinafter the “CGUV”) are proposed by the publisher of the site, registered in the directory of companies and establishments (SIRENE) under the number SIRET: 884 820 598 00016

The Operator can be reached at the following email address contact@preflib.fr

The objective of the Preflib platform is to offer users an SMS notification service of the availability of appointments in prefectures without, however, replacing them in any way. Under no circumstances does the platform collaborate with prefectures to find out appointment slots.

All operations carried out by Preflib are subject to these CGUV, which specify the general framework of any contract entered into between the Client and Preflib. They may possibly be supplemented and/or modified by specific clauses. In the absence of specific clauses, they define the entirety of the rights and duties of both parties.

As soon as he sends an order to Preflib, the Customer declares to have the full legal capacity allowing him to commit, and declares to adhere without restriction or reservation to these General Terms and Conditions.

The General Terms and Conditions are permanently available on our website. They are subject to change at any time and without notice. The applicable General Terms and Conditions are those in force on the site on the date of the Customer’s request (date of the order). They are identifiable by a version number and a date of publication.

Article 2. Definitions

The Site: the website www.Preflib.fr as a whole, including any possible subdomains.

The Service Provider: the publishing company and sole representative of the Site, the brand and the “Preflib” commercial sign.

The Contract/CGUV: the entirety of this contract/these General Conditions of Use and Sale, indivisible, governing entirely and exclusively the subscription of service(s) on the Site, also referred to as the “CGUV” or the “CGUV”. CONTRACT “.

Services: designates all the services offered by the Service Provider via the Site.

The User: any natural person with full legal capacity who browses the Site and/or uses its features, under their entire responsibility.

The Customer: any User who makes a purchase of Services on the Site.

The Parties: together refers to the Service Provider and the User and/or the Client.

Third party: any person not party to these General Terms and Conditions.

Information: all information published on the Site by the Service Provider.

Data: all data, content, and information possibly provided by the User/Customer to use the Site.

Article 3: Services

As an appointment support service, the site is responsible for only sending SMS and Email alerts to its customers. These alerts are intended to notify customers that new appointment slots are available on the prefecture website in order to invite them to make an appointment on their own. Subscription to one of our services is made when the user validates their order by clicking on the button “ Pay and activate the alert »

To benefit from alerts, the customer agrees to provide a valid email address and telephone number. The contact details provided for subscribing to a service may be different from those of the account holder who authorized the subscription.

Subscription to the service is individual and allows the customer to obtain an appointment on the prefecture website. Alerts sent to the customer must under no circumstances be commercialized or shared with a third party. In the event of non-compliance with this contractual obligation, we reserve the right to immediately suspend the performance of the planned services.

Our service is completely independent of the prefectures and in no way replaces the sites of the different French prefectures. We have no agreement with these prefectures to know availability. We do not provide any information on the nature of the appointments appropriate to your situation as well as the documents necessary for your approach to the prefecture.

Article 4: Duration of service, withdrawal and termination.

Any subscription to one of our alert services gives the right to a service with immediate effect and is subject to the waiver of the right to withdrawal. The customer then benefits from this service for a period of thirty days from the date of subscription. At the end of these thirty days, the service is automatically terminated and an email is sent to the customer to notify them.

The customer can decide to cancel a service if they no longer need it, because they were able to find an appointment slot, for example. And this, from your customer area after having authenticated. Likewise, any subscription which has resulted in an appointment being obtained will be subject to immediate termination.

Taking into account the nature of the service and its immediate effect and in accordance with the provisions provided for by law on the conditions for cancellation of the right of withdrawal, no withdrawal will be possible after execution of the order.

Article 5: Price

The cost of the service is calculated according to the nature of the service provision. In return for the provision of services under the conditions provided for herein, the client pays the service providers remuneration due for the performance of this service. The amount of the service remuneration is indicated on our site, in euros, and is by default displayed net to pay. The current prices are those displayed on the site when subscribing to our services.

Article 6: Payment

Payment is due immediately upon ordering. The Customer can make payment by payment card.

Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is made by our payment provider. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network. Once the payment is initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By providing their banking information during the sale, the Customer authorizes the Seller to debit their card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately automatically terminated and the order cancelled.

Article 7: Reimbursement

The customer who wishes to make a refund request must send an email via the contact form.

In accordance with the notices on the site, a refund is granted to customers who have subscribed to a service and who have managed to find an appointment but have not received alerts inviting them to reserve a slot. It is imperative that the reason for the appointment for which the customer requires a refund is the same as the reason for which an appointment was found and that the contact information communicated is valid in order to allow alerts to be sent. All other reasons for reimbursement deemed admissible by the customer will be analyzed by us.

Refunds will be made within 48 hours using the payment method used when ordering.

Article 8: Personal data

The Service Provider undertakes to preserve the confidentiality of the information provided by the buyer, which it may be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him. He can request it at any time via the contact form.

Article 9: Cookies

The Service Provider may use cookies. A cookie is a computer file stored on the hard drive of the Internet user’s microcomputer. Its purpose is to indicate a previous visit by the customer to the site https://www.Preflib.fr/. Cookies are only used by the service provider to improve the personalized service intended for the Internet user. By browsing the site, the user accepts them. You can deactivate the use of cookies by selecting the appropriate settings on your browser. However, such deactivation could prevent the use of certain features of the site, including the ability to personalize the services delivered to you on our website.

Article 10: Guarantees and responsibilities

The Service Provider, in the distance selling process, is only bound by an obligation of means. Its liability cannot be incurred for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.

The Service Provider is in no way liable for any damages that could result from any irregularity with respect to the prefectures, irregularity due to the failure to obtain an available slot to carry out an administrative procedure.

Article 11: Intellectual Property

All Documents, texts, comments, information, logos, brands, statistics and images accessible on the site are protected under intellectual property law by their owners. Consequently, they are exclusively intended for private and free use within the family circle within the meaning of Article L.122-5-1 of the Intellectual Property Code.

In accordance with the provisions of the Intellectual Property Code, any representation, distribution or public commercial or non-commercial communication of these documents and total or partial reproduction for other purposes, and more generally any making available to a third party by any means whatsoever are strictly prohibited, without the express prior agreement of the Publisher.

Article 12: Confidentiality clause

Under no circumstances may any information and/or data concerning the Customer be transmitted, communicated, resold, totally or partially, to any third party whatsoever. The service provider undertakes to ensure complete confidentiality of all information and/or data processed as part of the services ordered from it, except under legal or judicial obligation.

The Customer has the right to access, modify, rectify and delete any personal data which concerns him, in accordance with article 34 of the Data Protection Act.

Article 13: Applicable law and clauses

All clauses appearing in these general conditions of sale, as well as all purchase and sale operations referred to therein, will be subject to French law.

The nullity of a contractual clause does not entail the nullity of these general conditions of sale.